Jewelry Care
JEWELRY CARE
At Manoko Jewelry, we are dedicated to providing exceptional service and ensuring your jewelry brings you enduring joy. Please review our comprehensive guidelines regarding care, repairs, and warranty information.
Customer Service:
Our committed team is available to address all your jewelry needs. Reach out to us effortlessly through manokojewelry@gmail.com, Instagram inbox, WhatsApp, or Line Chat. We are committed to delivering honest and prompt service, always striving to surpass your expectations.
Repair Services:
Complimentary Repair Work and Shipping:
- Enjoy free repair work and shipping within the first three years of ownership.
- If your purchase experiences damage due to manufacturing, contact us promptly for an evaluation.
Free Resizing Service:
- Benefit from our free resizing service twice within the initial three years.
- Downsizing and upsizing services are available (additional gold charges apply for upsizing).
3 Years Free Replating/Cleaning Service:
- Keep your jewelry radiant with our complimentary replating and cleaning services within the first three years.
Beyond Normal Wear and Tear:
- For repairs beyond normal wear and tear, we'll transparently communicate labor costs and material fees associated with the service.
Examples of Non-Manufacturing Defects Include:
- Discoloration caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Wear and tear on precious metals and prongs over time, requiring restoration as part of normal wear.
- Prongs catching, wearing out, or bending due to everyday wear, potentially leading to gemstone loss.
- Gemstone loss caused by damage from everyday wear or other incidents.
Important Warranty Details:
- The warranty is void if your jewelry is taken to another jeweler for resizing or repair work.
- After three years of ownership, a small labor fee and/or materials fee, along with certain shipping costs, may be charged for repair services.
- Our warranty excludes the replacement of lost center stones valued over $200.
Your satisfaction is our priority, and we are here to ensure your experience with Manoko Jewelry is as delightful as our creations. If you have any questions or concerns, please do not hesitate to contact us. Thank you for choosing us to be part of your jewelry journey.