Returns & Exchanges

At Manoko Jewelry, we want you to cherish your purchase, and your satisfaction is our utmost priority. If, for any reason, you find yourself in need of a return or exchange, we've outlined our policy to ensure a seamless process.

Return Policy:

• 30-Day Window: You have 30 days from the date of delivery to initiate a return. We believe this provides ample time for you to assess and appreciate the quality of our jewelry.

• Unworn and Intact: To qualify for a return, the item must be in its original condition, unworn, and with all accompanying materials, such as certificates and packaging.

• Easy Process: Initiating a return is easy. Simply contact our customer service team at returns@manokojewelry.com, and we'll guide you through the process.

Exchange Policy:

• Want a Different Piece?: If you wish to exchange your purchase for a different item, please reach out to our customer service team within 30 days of delivery.

• Same Standards Apply: The exchanged item must be unworn, in its original condition, and include all accompanying materials.

Refund Process:

• Prompt Refunds: Once we receive your returned item, our team will promptly process your refund. Please allow 7-10 business days for the transaction to reflect in your account.

• Original Payment Method: Refunds will be issued to the original payment method used during the purchase.

Need Assistance?

If you have any questions regarding our Returns & Exchanges policy or need assistance with the process, don't hesitate to contact our customer service team at customer-service@manokojewelry.com or through our Contact Us page.

Thank you for choosing Manoko Jewelry. We're here to ensure your experience with us is as delightful as our jewelry.